COVID-19 Communication Templates

For Re-Leased customers you will find these accessible in the platform itself.

Email Templates

1. Tenant Email

Dear [First Name],

As COVID-19 continues to impact people and organisations globally, we want to update you on the steps that [Your Company] is taking to ensure business continuity for our tenants.

[Your Company] has decided that it will be adopting a remote working policy until further notice. The safety of our employees and our tenants is paramount, so we have taken these actions to minimise risk as much as possible. Our steps include:

  • Site Inspections - [How will your company deal with any upcoming site inspections]
  • Maintenance Issues - [How should tenants raise maintenance issues & how you will deal with them]
  • Regulatory Compliance - [How will you deal with any health & safety issues, or regulatory compliance that arises]

We appreciate that these are uncertain times, with many people and businesses throughout the UK suffering financially.  If you are unable to make rent payments over the coming weeks please get in touch with us as soon as possible so that we can work through a solution together.

As we operate cloud-based property management software, we are able to support the remote working of our business. Our team will continue to be contactable via all of the usual channels, so you shouldn’t notice any disruption to your service. If you have any questions or concerns, please do not hesitate to contact us on:

Phone:

Email:

We hope you are safe and well.

[Your Company]



2. Client Email

Dear [First Name],

As COVID-19 continues to impact people and organisations globally, we want to update you on the steps that [Your Company] is taking to ensure business continuity for our clients.

[Your Company] has decided that it will be adopting a remote working policy until further notice. The safety of our employees and our tenants is paramount, so we have taken these actions to minimise risk as much as possible. Our steps include:

  • Site Inspections - [How will your company deal with any upcoming site inspections]
  • Maintenance Issues - [How should tenants raise maintenance issues & how you will deal with them]
  • Regulatory Compliance - [How will you deal with any health & safety issues, or regulatory compliance that arises]

We appreciate that these are uncertain times, with many people and businesses throughout the UK suffering financially.  If one of your tenants are unable to make rent payments in the coming weeks we will work through a solution with them.

As we operate cloud-based property management software, we are able to support the remote working of our business. Our team will continue to be contactable via all of the usual channels, so you shouldn’t notice any disruption to your service. If you have any questions or concerns, please do not hesitate to contact us on:

Phone:

Email:

We hope you are safe and well.

[Your Company]



3. Supplier Email

Dear [First Name],

As COVID-19 continues to impact people and organisations globally, we want to update you on the steps that [Your Company] is taking to ensure business continuity for our suppliers.

[Your Company] has decided that it will be adopting a remote working policy until further notice. As we operate cloud-based property management software, we are able to support the remote working of our business. 

To ensure your invoices are paid in a timely manner please email them to [company email address].  Additionally, please let us know if your office is closing and how you would prefer for us to communicate with you.

Our team will continue to be contactable via all of the usual channels, so you shouldn’t notice any disruption to your service. If you have any questions or concerns, please do not hesitate to contact us on:

Phone:

Email:

We hope you are safe and well.

[Your Company]



Web and Social

Social Template (1)When alerting clients, tenants and suppliers to your remote working status, it would also pay to make sure you add a statement to your website contact us form, as well as a social media post. 

Let them know that you are still operational and can support new and existing business.